Returns & Refunds


If you are not 100% satisfied with your purchase from O’suzanna’s, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, and in the original packaging). Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.


As a O’suzanna’s customer you have the option of exchanging an order instead of returning it for a refund.   An exchange also requires a return of the original order.


Can I place an order over the phone?

If you prefer to order by phone, please call us 281-255-9913, and we will take the order and will ship the item(s) to you.


Our business hours are:


Mon 10:00 am - 5:30 pm    

Tue  10:00 am - 5:30 pm

Wed 10:00 am - 5:30 pm    

Thu  10:00 am - 6:00 pm    

Fri    10:00 am - 6:00 pm    

Sat   10:00 am - 6:00 pm    

Sun  12:00 pm - 4:00 pm 


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